The best reason to change software isn't a better tool. It's a connected team.
Most NDIS providers don't switch software because they want new features. They switch because the system they're on doesn't talk to anyone else's. The coordinator, the OT, the family and the provider all hold pieces of the same participant's story, in four different systems, and someone spends their week stitching it back together by email. Clearline is built the other way around: one connected care team, one record, evidence that flows instead of evidence you chase.
Most NDIS software connects one organisation to itself. Clearline connects the care team.
A participant's life touches a lot of people: the support provider, the family, the support coordinator, the allied health clinician. In almost every other system, each of them works in a separate database that never talks to the others. The family is left guessing, the coordinator chases updates, the same information gets re-entered four times, and the participant is the only thread holding it together.
Clearline is built the other way around. One connected record sits at the centre, and each person in the care team sees the part they're meant to, with consent. The same progress note that proves a provider's work also keeps the family in the loop and gives the coordinator what they need. Capture once, and it reaches everyone who should see it.
That connection is not a feature we added. It is the reason Clearline exists, and it is the thing a single-organisation tool structurally cannot copy.
You didn't outgrow your software. You outgrew working alone.
The pain isn't the tool you're on. It's the seams around it. The shift notes live in one system, the plan lives with the coordinator, the behaviour support plan lives with the practitioner, and the family hears about all of it last. At audit, or at plan review, you rebuild the whole picture by hand because nothing was connected while the work was happening.
A faster standalone tool doesn't fix that. It just disconnects you more efficiently. The fix is a platform where the people around the participant are actually linked, with consent, so the evidence assembles itself as the work happens.
One participant. One care team. One record they all share.
Clearline Connect links the four people who support a participant, each in the app built for their job, around a single shared record. Each app is genuinely useful on its own. Connected, each one makes the others stronger.
Aura OS
Run your whole operation: participants, shifts, incidents, medication, worker compliance and the audit-ready daily record.
Connected: your delivered-shift evidence flows to the coordinator at plan review.
Pilot
Plan review on the team's evidence, structured event capture, and PACE-shaped reports with the funding justification built in.
Connected: the goals you set reach the support worker's shift brief.
Compass
The participant's care in one place, so the family can see what's happening and add what they notice.
Connected: their observations become part of the record the whole team works from.
Scrive
Assessments, functional capacity, and behaviour support plans drafted with the Act in mind.
Connected: their recommendations land in the funding justification, already cited.
Every connection is approved by the participant or their family, logged, and revocable at any time. That's the part a standalone system can't copy. You can switch tools in an afternoon. You can't fake a connected care team.
Scrive and Compass, connected.
An OT writes with the family's goals in view; the family gets the reports and proposed appointments in Compass. One family-consented Connect link, and each side sees only what the consent allows.
One platform, connected end to end.
- Capture and evidence: progress notes captured in seconds that become audit-ready evidence, not a dead field.
- Safety and obligations: incident reporting with the reportable deadline clock built in.
- Compliance: audit-ready compliance, with the evidence pack assembling itself.
- Families: a free family app that keeps the people who love a participant in the loop, with consent.
- Built for small operators: software for the operator with three houses, not three hundred.
All of it shares one identity layer and one connected record. You start free.
Less admin. Stronger evidence. Audit-ready without the scramble.
- The evidence stops being a chase. When a participant's team is connected, what you need at audit or plan review is already on the record, attributed to who recorded it.
- The plan reaches the floor. Goals set by the coordinator show up on the support worker's shift brief, so the plan shapes the shift instead of sitting in a document.
- The family is in the loop by default, which means fewer "why didn't anyone tell us" calls and a stronger relationship.
- You're audit-ready as you go, not the night before, because the daily record is structured the way the NDIS Commission asks for it.
Your participant data stays in Australia. Every access is logged.
Clearline is designed for the NDIS, not adapted from overseas software. Participant data is stored and processed in Australia (hosted in Sydney); the few US sub-processors we use for things like error reporting and payments are named in our privacy policy. Cross-team data only ever flows with the consent owner's approval, every access is audit-logged, and the participant or family can revoke a connection at any time.
Where we use AI, it's for the admin, never the care decision: it helps draft and check, and a human on your team reviews and approves before anything counts. AI for admin, humans for care.
Free to start. Free migration, always. Nothing to lose.
- Start free. Aura OS is free for your first two participants, so you can run a real participant through it before you commit a cent.
- Compass and Scrive are free, always: Compass for families, Scrive for practitioners. Pilot is free for solo coordinators, forever.
- We move your data for you, free, whenever you switch, so the cost of leaving your current system isn't a wall.
- Simple pricing as you grow. Past two participants it's a flat monthly band by participant count, from A$290 per month (ex GST). No per-worker tax, no lock-in, no charge to the rest of your care team.
Built alongside operators, not by consultants. Start free, run a real participant through it, and what you tell us shapes what we build next.
The honest answers.
Do I have to get my whole team on Clearline for it to be worth it?
No. Each app stands on its own, so you get value from day one with zero connections. The network is the upside, not a precondition. The more of the team that connects, the more the evidence flows to you instead of you chasing it.
What does it cost?
Aura OS is free for your first two participants, then a flat monthly band by participant count from A$290 per month (ex GST). Compass and Scrive are free, always. Pilot is free for solo coordinators, forever. Migration is free.
Is my participant data safe?
It's stored and processed in Australia, hosted in Sydney, encrypted in transit and at rest. Every cross-team access is logged, and every connection is consented and revocable.
How long does it take to move?
You can set up and run a participant in well under a day. We migrate your existing data for you at no cost.
What makes Clearline a connected NDIS platform?
Clearline puts one connected record at the centre of a participant's care team, so the provider, the family, the support coordinator and allied health each see the part they're meant to, with consent. Information captured once reaches everyone who should see it, instead of living in separate databases that never talk to each other.
See your operation on a connected platform.
Start free with your first two participants. Bring your team on when you're ready. We'll move your data for you.
Have questions? hello@clearlinehealth.com.au